1. Booking Your Holiday and Subsequent Payment
Once you have chosen your holiday/travel solution, you can make a reservation/booking.
Egypt Holidays will collect payment in line with our booking conditions.
These do vary. If traveling in less than 12 weeks the full amount will be collected.
Otherwise a deposit in line with our bookings conditions will be collected and the balance
will be due by the date shown on your booking confirmation.
We will confirm your chosen arrangements and acknowledge your payment by sending you a confirmation
of your booking by email to the address you supply. Please check this confirmation together with
all other documents sent to you to ensure they match the original booking. If you have any queries,
contact our customer services team immediately.
Some flight products require us to make a re-confirmation with our supplier once your
reservation\booking has been placed. In the event of the product has become unavailable your card
will not be charged. Should the price of the product change between your reservation being placed
and booking confirmed you will be contacted within 3 working hours with an alternative product or
to confirm your refund. This is very rare, however, due to some supplier’s data being up to 5 hours
out of date it is possible the product may have sold out or the price changed.
2. Your Contract
A binding contract between you (the consumer) and us (Egypt Holidays) will come into existence
when we accept your offer for us to provide holiday/travel solutions. These booking conditions form
the basis of that contract. These conditions may not be varied by you or us (unless we are updating
our booking conditions from time to time). Your contract is governed by English law and is subject
to the jurisdiction of the Courts of England and Wales only.
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The prices in this website are calculated on the basis of air fares and other known costs as at the
costing date and the exchange rates at any particular time (estimate shown below). It is our policy
to keep to our prices up to date and correct. However, we must reserve the right to increase/change
the price at any time before your chosen arrangements are confirmed. You will be given the correct
price at the time of booking. Once your booking has been confirmed, we will only issue surcharge in
exceptional circumstances such as a result of government action, adverse exchange rate fluctuation
or fuel prices increase which would result in increased costs to Egypt Holidays. Even in this case,
we will absorb an amount equivalent to 2% of the price of your chosen holiday excluding insurance
premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If a
surcharge is applied and you are required to pay more than 10% of the holiday/travel solution value,
you will be entitled to cancel your holiday with a full refund except for any insurance premiums and
amendment charges. Should you decide to cancel because of this, you must exercise your right to do
so within 3 working days of the issue date printed on the invoice. No surcharges will be levied less
than 28 days before departure.
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4. Amendment by You
If you need/want to make any changes to your booking after it has been confirmed, please advise us
as soon as possible in writing or by email to email@example.com. We will endeavor to assist
although we cannot guarantee that all
requests for amendment can always be met. Where an amendment can be made, a fee of £20 per person affected
will be charged together with any costs or charges incurred by us or levied by our
partners/suppliers. An amendment constitutes a change to the existing booking. A request to transfer to another
holiday or to other arrangements will be treated as a cancellation incurring the cancellation fees
set out in clause 5 unless we can do this at no cost to ourselves when only the administration fee will be charged.
Where you or a member of your party is prevented from traveling (e.g. as a
result of personal illness/injury, the serious illness or injury of a close family relative,
jury service or unavoidable work commitments) the person concerned may cancel their booking on our
receipt of reasonable evidence for the cancellation and contact their travel insurance company.
If this is within a short period (less than 12 weeks to departure) this will be escalated to the
management team of Egypt Holidays. This is due to payments be made in advance for your flight and
accommodation, which will not be refunded by our suppliers. We advise you take out reasonable insurance
to ensure any unforeseen instances are well covered. Egypt Holidays will make every effort to reduce any cost to you in this instance
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5. Cancellation by You
You have an option to cancel your holiday, which must be exercised in writing. The fees for the exercise
of this option are shown below. Notice of exercise, of your option to cancel should be sent to us by
Recorded Delivery to the address shown on our letterhead. No refunds can be made for any part or parts
of any holiday, tour, excursions or other arrangements cancelled on or after your scheduled departure
date or not utilised by you. The period before departure within which written notification of cancellation
is received by us and the applicable fees:
More than 100 days - a sum equal to deposit paid
100 to 56 days 70% of total cost
55 days to 31 day 90% of total cost
31 days or less 100% of total cost
Total cost means the total cost of the cancelled arrangements excluding insurance premiums and any
amendment charges which are non refundable in the event of your cancellation. Depending on the reason
for your cancellation, you may be able to claim a refund of the above fees from your travel insurance
company. However, if a valid reason is given we will endeavor to reduce the cost to you to the cost to
us, minus a 20 amendment fee. See clause 4 for valid reasons. Egypt Holidays will refund any money
we are available to claim back from our suppliers for deposits paid.
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6. Changes by Us
We reserve the right to make changes to your booked arrangements and our advertising material at
any time both before and after bookings have been confirmed. Most changes will be minor ones.
Occasionally, it is necessary to make a significant change. A significant change is one made before
departure involving a change of outward or return international flight time by 48 hours or more,
a change of UK departure airport to one which is more inconvenient for you (except as between Heathrow
and Gatwick and vice versa). A change of accommodation for the whole or a significant part of the
holiday to that of a lower standard or is lacking important advertised features or is located in
a different area. Please note that many flights are now non-refundable even in the event of a change made
by the airline and would not be considered a significant change. It is unfortunate that from time to time airlines
make schedule changes affecting our holidays.
In the case of diving tours (courses & daily diving) would be a change of diving centre or
deletion of a major part of the itinerary, where we have arranged your holiday for a specific purpose, diving may not be possible
due to weather conditions for which we have no control. In this event Egypt Holidays will review
each case and where possible offer credit days diving.
All other changes are treated as minor changes. Where known, minor changes will be shown on your
final itinerary which will be sent to you with your travel documents approximately two weeks before
departure. In the event of a significant change, we will advise you as soon as possible and give you
the choice of: - (a) accepting the changed arrangements as notified to you; or (b) purchasing different
arrangements from us, of at least the same standard if available (with you paying or receiving a refund
in respect of a price difference); or (c) cancelling your arrangements and receiving a refund of all
monies paid to us less any supplier costs incurred.
Liveaboards and Liveaboard Holidays
A liveaboard holiday is a holiday which includes as part of or in whole a liveaboard trip.
Due to the nature of these types of trips they do not always sail and the supplier may cancel or change the
trip at late notice. When flights have been already booked these are considered non-refundable and non-changeable
unless Egypt Holidays can change/cancel the flights for free, which in a modern travel industry is not often.
If changes are requested the customer is responsible for the cost of changes.
This is not considered a significant change to your itinerary as we do not have control of liveaboard suppliers
and they do change their schedules at time at short notice for their own reasons which we are unable to control.
We treat each booking with caution. Some confirmed sails are not notified until 2 weeks prior to departure. This is
often the case with Emperor Divers. Most other liveaboards do sail on specified dates due to them being full a long
time prior to sailing. You can see the number of places on either the boat or route page on our website or we can
check this at the time of booking. We can book just the liveaboard and take a deposit and book flights nearer the
time when we have a confirmed sail. We advise to take out travel insurance to cover any loss of funds for these
types of holidays.
Egypt Holidays will offer you other arrangements or a refund for the liveaboard cost of the trip if it does not sail unless
it is for weather conditions which will be evaluated on a case by case basis. Where we get a credit from the supplier we will
pass this to you for future use. We generally offer a hotel and diving centre as another option, any cost differences in holiday
price are payable/refunded by/to the customer. We will offer this at a 5% discount to our list prices (this offer is not available
with any offer or discount).
Egypt Holidays cannot be held responsible for any further financial loss due to the
cancellation of a liveaboard trip.
Egypt Holidays will make any amendments for no administration charge as we know
how annoying this is for our customers. If we have to make a significant change within 56 days of departure we will
compensate you as shown below (providing we have received full payment from you) except where the change is made as a result
of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not
have avoided even with all due care.
Such circumstances may include those amounting to "force majeure"
as set out in clause 9 below. Compensation is not payable in the case of minor changes. Minor changes
further do not entitle you to cancel or change to another holiday without paying our normal charges.
In all cases, our liability is limited to the payments set out in the scale below and we cannot be
responsible for any costs or expenses you may incur as a result of any change.
Period before scheduled departure date within which a significant change is notified to you, and
compensation per person.
More than 56 days - Nil,
56 to 43 days - 20.00,
42 to 29 days - 25.00,
28 to 15 days - 30.00,
14 days or less - 35.00
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7. Changes after Departure
After departure, our local agent has the right to make any changes to arrangements which they/we
consider to be necessary or appropriate in the interests of the safety of any of our clients,
employees or suppliers or to be beneficial to the operation of the arrangements or desirable to
overcome weather, transportation or other problems beyond our immediate control or that of our
suppliers, or if changes are required at any time by government agencies or organisations or
other official bodies. We do not control the day to day management of your accommodation.
Particular hotels may only be used infrequently. It is possible that we may be advised that your
reserved accommodation is not available after you have departed on holiday. If this occurs, we
will endeavor to provide accommodation of at least the same standard in the same area. However,
this is a reasonably unlikely event as we work very closely with our hotels to ensure a seamless
process. To date this has not occurred.
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8. Cancellation by Us
Occasionally, it may be necessary to cancel previously confirmed arrangements which we reserve the
right to do. Where your arrangements are cancelled other than due to your default in payment, we
will offer you the choice of either purchasing alternative arrangements from us, of at least the
same standard if available (with you paying or receiving a refund in respect of any price difference)
or receiving a full and immediate refund of all monies paid to us. Except where you fail to make payment
in full and on time, we will not cancel less than eight weeks before departure unless we are forced to
do so as a result of "force majeure" as defined in clause 9 below. We regret no compensation will be
payable if we cancel eight weeks(56 days) or more before departure for any reason or less than eight
weeks before departure as a result of unusual and unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even with all due care. Very rarely, we may be
forced to curtail your arrangements after the date of departure where circumstances amounting to
"force majeure" as defined in clause 9 below occur. In this very unusual situation, we regret we
cannot make any refunds (except where these are obtained from the relevant supplier(s)), pay any
compensation or be responsible for any costs or expenses you may incur as a result.
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9. Force Majeure
We regret we cannot accept liability and no compensation will be payable if the performance
or prompt performance of our contractual obligations is prevented or affected by circumstances
amounting to "force majeure". Circumstances amounting to "force majeure" include any event which we
or the supplier of the service(s) in question could not, even with all due care, foresee or avoid
such as war or threat of war, civil strife, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire, terrorist activity, governmental action and all similar circumstances beyond
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(a) Quality -
We do not own, control or operate any airline, hotel, coaches, trains or other services
which form part of your holiday arrangements. There should be a reasonable standard of quality (taking
account of the price paid and the destination concerned) provided as promised and if this has affected
the enjoyment of your holiday as a result. We further do accept responsibility for the acts and/or
omissions of our employees (providing they were set out at the time as per holiday arrangements for
our travel itineraries. We will accept responsibility and pay compensation if the services which form
part of your holiday are not provided, except where they lead to death, injury or illness which is
dealt with in clause 10(b) below. Except where loss and/or damage to luggage or possessions is
concerned (see clause 10(e)) or as otherwise provided in these booking conditions, our liability is
however limited to twice the value of the arrangements booked with us (excluding insurance premiums
and amendment charges) of the person(s) affected in total. This clause is subject to clause 9 "Force
majeure" and clause 10(f) "Higher risk activities".
(b) Death and Personal Injury -
We accept responsibility should you or any member of your party
suffer death, personal injury or illness as a result of any failure to perform or improper performance
of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors
(providing they were at the time performing duties authorized by us) except where the failure to
perform or improper performance was due to:- (I) your own acts and/or omissions; or (ii) those of
a third party not connected with the provision of your holiday arrangements and which were
unforeseeable or unavoidable; or (iii) an event which either ourselves or the supplier of the
service(s) in question could not have foreseen or forestalled even with all due care. It is a
condition of this acceptance of liability that you fully comply with clause 11 below. Where any
payment is made, you must assign, to us, or our insurers, any rights you may have to pursue any
third party. You must further co-operate with us and our insurers. This clause is subject to clause
10 (f) "Higher risk activities".
(c) Carriers and providers of accommodation -
In all cases, any liability we have in relation to any air, sea, rail or road carrier or provider
of accommodation is limited as if we were carriers/providers of accommodation within the appropriate
(d) Death or injury by misadventure -
Should you or any member of your party is unlucky enough to suffer personal injury, illness or death by misadventure as a result of an activity
which does not form part of your confirmed arrangements with us nor an excursion booked through
us, we will provide you with assistance. This assistance may, in our absolute discretion include
financial assistance with initial legal costs to enable you to take proceedings against the third
party responsible. Any such assistance must however be requested within 90 days of the date of
misadventure. All assistance is provided subject to a maximum total cost to ourselves of 200.00
per booking form. In addition, if the person concerned should be successful in obtaining a costs
order against any third party or if you are able to claim under any insurance policy(s) you may
have, we will be entitled to recoup from you the costs actually incurred by us.
(e) Luggage and personal possessions -
Luggage and personal possessions are at all times your
sole responsibility. You must ensure you have adequate insurance cover to protect them. As you
are assumed to have taken appropriate insurance cover, any liability we have in relation to luggage
or personal possessions will in any event by limited to £50 per booking in total.
(f) Higher risk activities -
Certain activities (e.g. trekking, diving, rafting etc) are of their very
nature dangerous and carry a greater risk of personal injury and death. Such risks are compounded by
the fact you may be participating in these activities in remote areas where even limited medical
assistance may be some considerable distance and time away. It is your responsibility to ensure
you and all members of your party are medically fit to engage in any particular activity. Certain
activities (e.g. diving) have particular medical, training or other requirements. It is your
responsibility to ensure you are familiar and comply with those requirements. In making a booking,
you acknowledge and accept the risks inevitably associated with higher risk activities and that we
cannot accept responsibility if any such risks materialise and you suffer death, personal injury,
loss or damage as a result. If you are in any doubt as to possible risks, you should consult our
staff before booking. You must ensure that any insurance policy you take out covers you in relation
to higher risk activities. Egypt Holidays offers insurance to cover you for any activities we offer
as part of travel arrangements.
(g) Special events, visits, exhibition, excursions and facilities -
All special events, visits, exhibitions, excursions and facilities referred to in any of our advertising
material are shown in good faith and will, to the best of our belief be available. However, we do
not control or arrange such matters. Where any special event, visit, exhibition or facility which
forms a significant part of your confirmed holiday arrangements become unavailable, cannot be provided
or is not to take place for any reason, we will advise you before departure if possible. The provisions
of clause 6 will then apply. Unfortunately, we may be unaware of such non availability prior to
departure or may be unable to inform you of this prior to departure. In this event, the rest of the
holiday arrangements will be provided as booked and we will refund the direct cost of the event etc
in question (together with the cost of any local transportation where applicable). Our liability in
this situation will be limited to such refunds.
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If you are unhappy about any aspect of your arrangements, you must inform our tour escort or ground
handling agents together with the supplier of the service concerned immediately. You must make every
effort to bring problems to the attention of ourselves and the supplier so that they can be resolved
during your holiday and to mitigate any losses, expenses or costs you incur. Once we and the supplier
concerned are aware of the problem, everything reasonably possible will be done to quickly resolve your
issue. If you remain dissatisfied, you must write to us giving full details of your complaint within 14
days of your return from our holiday. We regret we cannot accept liability in relation to any complaint
which is not notified entirely in accordance with this clause.
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Disputes arising out of or in connection with this contract which cannot be amicably settled may
(if the client so wishes) be referred to arbitration under a special scheme which though devised
by arrangement with the Authorities. This is administered quite independently. The scheme (details
of which will be supplied on request). The rules of the scheme provide that the application for
arbitration must be made within 6 months of the date of return from holiday but in special circumstances
it may still be offered outside this period.
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13. Air Travel,
At the time of publication, we are not in a position to confirm the airlines, aircraft types and/or
airports of destination this will be used in connection with your holiday arrangements.
Where, this information is provided prior to departure (as will usually be the case) a subsequent
change at any stage will be treated as a minor change not entitling you to cancel without paying the
normal cancellation fee. All flight times shown in our advertising material or given on booking are
subject to change. Please ensure you carefully check all travel documentation and information relating
to your arrangements as soon as it is received by you. Advertising material is our responsibility.
It is not issued on behalf of us and does not commit any airlines or hotels mentioned in it or an
airline whose services are used in the course of any tour or other arrangements.
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Unfortunately, delays in transportation (e.g. flights) can sometimes occur. We regret we cannot accept
any liability in relation to any delays which are beyond our control or any expenses or losses you incur
as a result. Depending upon terms of any insurance policy you have taken out, you may be able to seek
reimbursement of any such expenses or losses together with compensation for the delay from the insurance
company. In the event of your outward or return international flight being delayed, we will endeavor to
arrange for the airline to provide appropriate refreshments and or hotel if the flight is subject to
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15. Conditions of Suppliers
In respect of all services, the conditions of the supplier concerned (e.g. airline, coach operator,
hotelier or other provider) will apply. Such conditions will often limit the supplier's liability to
you usually in accordance with applicable international conventions. Copies of these conditions are
available from our reservations team or the suppliers concerned direct.
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16. Pre-Departure Contact
It is essential to ensure you provide us with a telephone number or address where you can be reached
up to 24 hours prior to your departure in the event of late changes or other problems.
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17. Special Requests
If you have any special requests, please ensure you notify us in writing at the time of booking.
We will endeavour to pass such requests on to the supplier(s) concerned.
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It is a condition of our accepting your booking that you take out adequate travel insurance for the
whole period of your holiday. Details of the policy we offer are shown in our advertising material.
We do not accept liability for any losses suffered by yourself or your party as a result of your being
uninsured or under-insured. Insurance cover will only be effective when your premium has been paid.
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19. Passport, Visa and Health Requirements
It is your responsibility to ensure that all members of your party have all necessary passports,
visas and health/vaccination certificates for your holiday prior to departure. We cannot accept any
responsibility if you are denied entry into any country or onto any flight due to inadequate travel
documentation. Any costs or expenses incurred as a result will be your responsibility. Details of the
current passport, visa and health requirements for the holidays featured in our advertising material.
Such requirements do change from time to time and you should check the up to date position in good
time before departure.
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We, the Tour Organiser/Travel Agent and any other person in authority (e.g. airline pilot or
accommodation manager) has the right to terminate the holiday arrangements of any person whose
behaviour, in our opinion or that of the person in authority, does or is likely to cause danger,
distress or annoyance to any of our other clients, employees or any third party or to cause damage
to property. In this event, our responsibility for the person concerned (including any continuing/return
travel arrangements) will immediately cease and we will not be liable to meet any expenses or costs
incurred as a result, make any refund or pay any compensation.
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